Methods and techniques for the evaluation of user-adaptive systems

This article presents a comprehensive overview of methods and techniques used for the evaluation of user-adaptive systems. It describes the methodologies derived both from the evaluation of human–computer interaction systems and from information retrieval and information filtering systems by giving examples of the application of these methodologies in the user-adaptive systems. The state of the art and the main results in the evaluation of these systems are reported. In particular, empirical evaluation and layered approaches are discussed in detail. Finally, focus on less explored methodologies, such as qualitative approaches (e.g. Grounded Theory), is proposed.